Customer care
Email us: hello@raieeyewear.co
Mon - Fri | 9am - 5pm AEDT
We offer a 6 month warranty on all sunglasses.
Due to the nature of acetate, in heat, the sunglasses may manipulate and take shape easily. To maintain the finish and shape of the sunglasses we have introduced high quality hardware, hinges & lenses. To maintain the finish, please use a polishing cloth and gently clean. Sunglasses will be vulnerable to knocks, drops, heat, perfume and sweat.
If your order has not yet shipped, then we should be able to update your delivery address, so long as the delivery country remains the same. We cannot change the delivery country. Please contact us urgently if you need to change your delivery address.
If you have a discount code and a gift voucher you are welcome to use both! However only one discount code can be used at a time
All orders are shipped from our Australian warehouse.
We ship to most international countries. If your country is not listed, please contact us.
Australia - Standard shipping within Australia is free
Express shipping is $10. (2 - 4 business days)
International -
Australia Post standard delivery - Free. Up to 15 business days
If you need express shipping please contact us on hello@raieeyewear.co
Unfortunately we are unable to ship to PO boxes. If you entered a PO box as your delivery address we will reach out to get an alternative address which may delay your delivery.
All orders are fulfilled from our warehouse in 4221 on the Gold Coast. Please allow up to 3 days to process and pick your order.
You will receive a link to tracking in your Dispatch Confirmation email
All duties and taxes must be paid by the customer. Australia Post currently only ships to selected countries due to COVID, please get in touch for any questions. Please note Australia Post is experiencing delays due to Covid. Raie is not liable for any products once in the hands of the courier.
Raie Eyewear believes every customer should be 100% satisfied with their purchase. If not, we offer returns within a 30 day time period once receiving your order. Items must be unworn with original tags and packaging intact. You can return your product for a store credit only.
Items are sent back to our Australian warehouse.
At this time, we do not accept exchanges. If you would like to exchange your order, we recommend arranging a return for your original order and placing a new order with your credit note.
Credit notes will be credited to your original payment method within five days of us receiving the returned item(s).
Unfortunately we are unable to refund original shipping charges, duties, taxes or tariffs.
If you have been sent a faulty product you need to NOTIFY US via emailing hello@raieeyewear.co within 14 days of receiving the sunglasses to organise a replacement. We offer a 6 month warranty on all manufacturer faults.
We offer a 6 month warranty on all manufacturer faults. Please note that items which are damaged or as a result of normal wear and tear; by accident; failure to use in accordance with care instructions; or through misuse will not be considered faulty.
Bio Acetate:
All Bio Acetate cellulose sheets have been tested and passed by the SGS. The study shows the percentage biodegradation of Biodegradable Cellulose Acetate Granule at the end of the test over 120 days was 67.0%.
All bio acetate has been certified and complies with the requirements of the certification system:
ISCC-PLUS-Cert- US201-70601520
All bio acetate as been inspected and assessed according to the: GLOBAL RECYCLED STANDARD 4.0 (GRS 4.0), Biocompatibility: Non-Skin Irritant & Non-Skin Sensitizing According to ISO-10993, Biobased According to ASTM-D6866, Harmful Plasticizers Free, DEP Free & BPA Free
Hinges:
We use 3+5 hinges in our frames. Each pair has German or Italian hinges. These hinges are built to last and can be tightened / loosened to ones personal preference. All acetate frames feature highly robust 5 barrel hinge, bridging the gap between adjustability and design stability.
Lenses:
Our lenses are constructed from CR39, a resin with incredible optical quality without the typical drawbacks of glass. CR39 is lightweight, scratch resistant and highly impact resistant. To further increase impact resistance our lenses are rock hard coated, ensuring the highest level of quality.
Category 3, UV400 lenses which offer the highest sun safety and protects customers from UVA and UVB.
Yes, all of our lenses offer 100% protection against UVA and UVB rays.
We do not currently offer prescription lenses. However, all of our lenses can be replaced with prescription lenses by your local optician.
Yes, all of our sunglasses have been designed so that they can be easily adjusted to your individual needs. If your find that your acetate frames are too tight or loose, crooked on your face or hurt your ears, your local optometrist will be able to make the necessary adjustments. For metal frames, simply tighten or widen the nose pads. If, over time, the glasses become loose you can tighten the hinge screws with a small screwdriver. Again, these adjustments can be made by your optometrist.
Our e-Gift Card can be personalised with a special message for any occasion. e-Gift Cards are perfect for when you're short on time and sending your gift last minute.
How it works: The gift card will be emailed to you so you can send to that special someone when the time is right. The email will contain a link which has the gift card and personal message attached. e-Gift Card also has the option to print from home.
Our gift cards and credit notes do not have an expiration date.
Measure your face width in front of a mirror by placing a ruler on the temple of your head and measuring the distance between your temples. Once you have your measurements, you can use the size guide below to discover which frame will best fit your face. Your frame size can vary by +/- 3mm from your measurement.
Take a look at our blog post on how to find the perfect fit.
Take our face shape quiz to help find the perfect fit for you.
All of our sunglasses comply with the mandatory requirements of the Australia and New Zealand standard for sunglasses & fashion sepctacles. AS/NZS 1067.1:2016. All sunglasses are made in People Republic of China. All lenses are minimum of lens category 1, with most being lens category 3, Sunglasses with medium sun glare reduction. UV400 100% UV protection. Not suitable for twilight or night driving. Face and eye protection.