Customer care
WELCOME TO RAIE EYEWEAR
Contact
For any inquiries contact hello@raieeyewear.co at any time.
Shipping
All Australian orders are shipped from our Australian warehouse. All international orders are shipped from our California, USA warehouse. All prices are in AUD.
Australia
Australia - Standard shipping within Australia is free
Express shipping is $10. (2 - 4 business days)
International
USA 2 - 5 days DHL Free
USA Express 2 days $10
Canada 4 - 10 days DHL $10
Canada Express 2 - 4 days DHL $50
UK 4 - 10 days DHL Free
UK Express 2 - 4 days DHL $20
Everywhere else: 4 - 10 days DHL $10
Express 2 - 4 days DHL $50
Duties and Taxes
All duties and taxes must be paid by the customer. Australia Post currently only ships to selected countries due to COVID, please get in touch for any questions. Please note Australia Post is experiencing delays due to Covid. Raie is not liable for any products once in the hands of the courier.
ReTURNS
Raie Eyewear believes every customer should be 100% satisfied with their purchase. If not, we offer returns within a 30 day time period once receiving your order. Items must be unworn with original tags and packaging intact. You can return your product for a store credit only.
Use our return portal below to start a return:
raie-eyewear.happyreturns.com
Faulty Items
If you have been sent a faulty product you need to NOTIFY US via emailing hello@raieeyewear.co within 14 days of receiving the sunglasses to organise a replacement. We offer a 6 month warranty on all manufacturer faults.
No Waste Program
Are your old Raie sunglasses broken? Send them back to us to send them to our supplier to use the remaining acetate and lenses and recycle them into a new pair. Enjoy 20% off your next pair of sunglasses too!
Where are your products made?
All of our products are made by our offshore production partners in Asia
FAQs
Do your sunglasses come with a case?
All sunglasses come with a blue Raie branded leather case. We offer premium Raie vegan leather cases and prtective cardboard Raie box for $5 at checkout
ShipTection FAQ
What is shipping protection?
Shipping protection covers against packages that are lost, damaged, or stolen in transit.
How do I file a claim?
Customers can contact claims@shiptection.com
Will I receive a replacement or reimbursement if my claim is approved?
You can select to receive a replacement or be reimbursed for your purchase.
What is covered under the shipping insurance policy?
You can read the full policy here: https://www.shiptection.com/policy
What are the filing time frames?
Time to File: 90 Days from Date of Shipment
Lost Shipments: Wait 20 Days Domestic; 30 Days International Shipment
Damaged Shipments: Can Be Filed Immediately
What is covered?
Shipping protection covers items that are lost, damaged, or stolen in transit.
You can read the full list of items that aren’t covered here: https://www.shiptection.com/policy
How long will it take to review my claim?
Most claims are resolved within 24 hours of submission.
Does shipping insurance work internationally?
Yes, shipping insurance works internationally excluding the following countries: Afghanistan, Angola,
Bolivia, Burma, Iran, Iraq, Congo, Ivory Coast, Lebanon, Liberia, Libya, Nigeria, North Korea,
Paraguay, Somalia, Syria, Zimbabwe and Venezuela
Can I use more than one coupon code?
If you have a discount code and a gift voucher you are welcome to use both! However only one discount code can be used at a time
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