Customer care
WELCOME TO RAIE EYEWEAR
Contact
For any inquiries contact hello@raieeyewear.co at any time.
Shipping
Australia
Standard shipping within Australia is free.
Express shipping is $10.
International
CANADA, US, NZ: Free standard shipping. There is an express option at checkout (DHL 3 - 5 days) for $35.
REST OF THE WORLD: Free standard shipping. There is an express option at checkout (DHL 3 - 5 days) for $50.
Spend over $250 (NZ, CAD, USA) and $300 (Rest of the world) and receive complimentary DHL shipping.
Duties and Taxes
All duties and taxes must be paid by the customer. Australia Post currently only ships to selected countries due to COVID, please get in touch for any questions. Please note Australia Post is experiencing delays due to Covid. Raie is not liable for any products once in the hands of the courier.
ReTURNS
Raie Eyewear believes every customer should be 100% satisfied with their purchase. If not, we offer returns within a 14 day time period once receiving your order. Items must be unworn with original tags and packaging intact. You can return your product for a store credit only. Initial shipping costs will not be refunded.
If you need to organise a return contact hello@raieeyewear.co
Faulty Items
If you have been sent a faulty product you need to NOTIFY US via emailing hello@raieeyewear.co within 14 days of receiving the sunglasses to organise a replacement. We offer a 6 month warranty on all manufacturer faults.
No Waste Program
Are your old Raie sunglasses broken? Send them back to us to send them to our supplier to use the remaining acetate and lenses and recycle them into a new pair. Enjoy 40% off your next pair of sunglasses too!
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